Touchpad Not Listed In Device Manager

When my laptop (Asus UX360UAK) went to sleep, the touchpad used to stop working, but restarting the laptop would work. But today, it's just stopped working completely.There's no touchpad settings anywhere on my laptop, not in device manager or anywhere else and Asus Smart Gesture installation always fails.

There's a 'disable touchpad' option (fn + f9), but it doesn't respond at all, so I assume that there's no touchpad so disable.USB mouse is working just fine and so is the fingerprint reader.Please help, thank you:). I have been experiencing the same issue.

Touchpad not working and is not listed in device manager after Windows feature update 1909:Windows update did a feature update on my laptop. I have an Acer Aspire ES1-512 laptop. After the update the touch pad stopped working. The laptop has. Hi, as the subject says, I cannot find the touchpad synaptics/elan in the device manager. My problem is that I cannot use touchpad gestures such as two-finger scroll, etc. But I can use the touchpad for clicking and normal scrolling. I have attached a screenshot of what I am seeing in the device manager.

I have TWO laptops Asus Notebook UX306U. Both started to have the issue mid-July 2018, I believe after a windows 10 update. I have tried everything from updating all drivers, BIOS, etc. To factory reset, and still the problem persists.When I close the lid, even if closing the lid is set to 'do nothing', when I reopen the lid, the touchpad isn't working anymore and the only thing that will make it work again is rebooting.The touchpad also stops working randomly after using the computer anywhere between 10 to 60 minutes.I have talked to Asus tech support, and after trying every suggestions, the only conclusion was to send them my computer so they can have a look because they believe it to be a hardware issue, wich would cost an estimated 600$ for a 1300$ computer. You would expect the computer to work perfectly 2 years after purchase.And it doesn't make sense since I have 2 computers of the exact same model experiencing the same issue.by. Hi @ Jonathon Larose,Try the follwing:1.

Download and save to a known location, the latest ATK package drivers and Smart Gesture drivers from the link in the Chosen Answer below.2. Uninstall the ATK Package driver and Smart gesture drivers that are already installed in the laptop.3. Restart the laptop and then install the latest ATK Package drivers from the saved location.4. When they are installed restart the laptop and install the latest Smart Gesture drivers from the saved location.5.

When they have installed restart the laptop and check if the problem is resolved.by. Like kshjalmar, BIOS Settings are perhaps the right Solution:After 2 Hotfixes from Windows on my brand New AsusVivoBook Flip (14zoll 8GB /256Gb) my Touchpad gave up - No reaction!Even no Installed Device recognizeable.!!!

So if there is no Touchpad at all.So I tried the 'BIOS Check'(Hold F2 while PC is starting); then under Advanced Settingsthe 'Internal pointing device' was enabled.((!! Yes it was enabled!)So i switched the parameter to 'disabled' and back to 'enabled' and Saved BIOS with 'Save and Exit'WONDER:Touchpad was running as good as before the Hotfixes.:-. I just brought 2 of the ASUS X441BA for my niece and nephew and experienced the same issues. Uninstalling and reinstalling the ATK and Smart Gesture (There was no smart gesture to uninstall) helped. I was skeptical at first because i actually tries the drives from ASUS but they didn’t work and I didn’t want to pay geek squad all the money to look at it. Also installing Smart Gesture was a little tricky you have to do them in orderOnly thing i will add. Once you finish the install, then you need to go back to settings and enable the touchpad.

I thought it didn’t work until i decided to search the mouse settings and say the touchpad setting sitting right below.

If you use a Windows-based laptop, there’s a good chance your laptop uses Synaptics TouchPad — the reason you are here too. Gotcha! FYI, Synaptics is one of the largest producers of touchpads. When you buy a new laptop having Synaptic TouchPad, the touchpad will run out of the box.

However, it will be missing on some functions such as scrolling using a single finger and other gestures. To take full advantage of its features, you need to visit the Synaptics control panel and modify the settings as per your preference.

Typically, you will find the dedicated Synaptics tab in the Mouse settings right next to the Hardware tab. But unfortunately for some users, the Synaptics tab is missing, and thus they cannot access the Synaptics control panel. For other users, the tab is present but lacks any settings.

Are you also facing one of these issues? Don’t worry. Here we shall tell you a few fixes that will help you to bring back the missing Synaptics TouchPad settings.

Let’s get started.

1. Restart Your Laptop

The first step to troubleshoot any issue is to restart the device. If the Synaptics TouchPad is suddenly missing from the Mouse settings, first, restart your laptop and see if it restores the option to configure Synaptics TouchPad.

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2. Update Driver from Device Manager

It’s always a good idea to keep your PC and its driver updated to the latest version. To bring back the Synaptics tab, try updating Synaptics TouchPad driver. To do so, open Device Manager and update the driver.

Here's how to go about it.

Open Device Manager

There are several ways to open Device Manager on your laptop. Use the search feature of Cortana to look for Device Manager. Alternatively, press Windows key + X, then select Device Manager from the menu.

Else, open This PC or My Computer and go to its Properties by right-clicking on it. Under Properties, click on Device Manager present on the left side.

Update Driver

Next, you need to update the driver. To do so, follow these steps:

Step 1: Under Device Manager, click on the small down arrow next to ‘Mice and other pointing devices.’

Step 2: Right-click on the Synaptics driver and select Update driver from the menu.

Step 3: On the next screen, select 'Search automatically for updated driver software.' Your system will start looking for updated drivers.

3. Use Windows Update to Upgrade Driver

Since some Windows Hardware Quality Labs (WHQL) certified driver updates are pushed through Windows update too, you can use it to upgrade your Synaptics driver.

For that, go to Settings of your PC followed by Update & Security. Here click on Check for updates. If an update for Synaptics is available, it will be downloaded and installed automatically.

4. Roll Back Driver

Sometimes the issue is due to a bug in the updated version of the driver itself. So, if an update isn’t available, try rolling back the driver to the previous version.

There are two ways to roll back.

Method 1: Using Roll Back Option

To do so, first, launch Device Manager. Then right-click on the Synaptics driver under ‘Mice and other pointing devices’ and go to Properties.

On the window that pops up, head to the Driver tab and select Roll Back Driver.

You will be asked to restart your PC. After restarting, go to Control Panel > Mouse. Hopefully, the Synaptics TouchPad or ClickPad Settings should be available now.

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Method 2: Manually Select the Previous Version

The above method will automatically roll back to one of the previous versions. To manually select the version, follow these steps:

Step 1: Go to Device Manager > Mice and other pointing devices. Right-click on the Synaptics option and go to Properties.

Step 2: Go to the Driver tab and note down the Driver Version (19.5.10.75 for my laptop).

Step 3: Click on Update Driver.

Step 4: Click on ‘Browse my computer for driver software.’

Step 5: Click on ‘Let me pick from a list of available drivers on my computer.’

Step 6: Now select a version less than the one that you noted above. In my case, it is 19.5.10.69 version. Click Next and you will be asked to restart the PC.

Once you log in again, open Control Panel and go to Mouse settings. The Synaptics tab will be happily sitting there. Click it to modify TouchPad/ClickPad settings and enable scrolling.

5. Download Synaptics App

If none of the methods mentioned above bring back the Synaptics tab, install Synaptics app from the Microsoft store. Once installed, launch it and you will be able to modify its settings.

Bonus Tip: Show TouchPad Icon in Taskbar

To quickly access the TouchPad settings, you can put its shortcut icon in the taskbar. For that, go to Control Panel > Mouse. Go to the last tab, i.e. TouchPad or ClickPad. Here enable Static or Dynamic tray icon present under Tray Icon and click Ok to apply the changes.

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Touch Me Not

While the TouchPad still works even if its control panel is missing, nobody wants to lose on the extra features and customizations offered by Synaptics. We hope the above methods resolved your issue and you were able to get back the Synaptics TouchPad or ClickPad settings.

Next up: Is your Windows laptop running low on storage? Clean the junk files with the built-in cleaner known as Storage Sense. Here's how to use it.

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The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.Read NextWhat is Storage Sense and How to Enable it on Windows 10Also See#windows 10 #touchpad

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